PHWIN responsible gaming policy
PHWIN believe that online gaming should always remain fun, entertaining, and under control. As the premier online casino in the Philippines, we take our commitment to Responsible Gaming seriously. This policy outlines our dedication to player protection, safe gambling practices, and support resources to ensure a healthy gaming experience for all.
1. Our commitment to responsible gaming
PHWIN promotes responsible gambling as a fundamental part of our operations. We:
- Encourage moderation and self-awareness in gaming habits.
- Provide tools to help players stay in control.
- Prevent underage gambling through strict verification.
- Offer support for those who may need assistance.
We work closely with PAGCOR (Philippine Amusement and Gaming Corporation) and international responsible gaming organizations to uphold the highest standards of player protection.
2. Warning signs of problem gambling
Gambling should never interfere with daily life. Be aware of these red flags:
- Spending more money or time than intended.
- Chasing losses to win back money.
- Neglecting responsibilities (work, family, health) due to gambling.
- Borrowing money or selling possessions to gamble.
- Feeling stressed or anxious about gambling habits.
If you recognize these signs, it's time to take a break and seek help.
3. Player protection tools at PHWIN
We provide multiple tools to help you gamble responsibly:
a) Deposit Limits
- Set daily, weekly, or monthly deposit limits to control spending.
- Limits can be adjusted (reductions take effect immediately; increases require a 24-hour cooling-off period).
b) Loss Limits
- Restrict the maximum amount you can lose in a set period.
- Helps prevent chasing losses.
c) Wagering Limits
Limit the amount you can bet within a certain timeframe.
d) Session Time Alerts
- Receive reminders after a set period of play.
- Helps you track time spent gaming.
e) Self-Exclusion
- Temporary (1 day to 6 months) or permanent self-exclusion.
- During this period, you cannot deposit, bet, or access your account.
- To reactivate, you must contact Customer Support after the cooling-off period.
f) Reality Check
Regular pop-up notifications showing time played and money wagered.
4. Underage gambling prevention
- PHWIN strictly prohibits players under 18.
- We use KYC (Know Your Customer) verification to confirm age and identity.
- Parents/guardians: If a minor gains access to gambling, contact us immediately to block the account.
5. How to seek help
If you or someone you know struggles with gambling, support is available:
PHWIN Support Team
- 24/7 Live Chat – @phwin.io
- Email: [email protected]
- Self-Exclusion Request – Available in account settings.
External Support Organizations
- PAGCOR (Philippines) – Responsible Gaming Program
- Gamblers Anonymous Philippines – Support groups & counseling
- BeGambleAware – International helpline & resources
6. Fair play & security
PHWIN ensures:
- Provably Fair Games – All outcomes are random and verified.
- No Manipulation – We do not exploit player behavior.
- Secure & Private – Your data is protected under strict privacy policies.
7. Play responsibly – Enjoy the game!
Gambling should be entertainment, not a way to make money. Set limits, take breaks, and stay in control.
At PHWIN, we are committed to keeping gaming safe, fair, and enjoyable for everyone.