PHwin terms and conditions
At PHWIN, we are committed to providing a fair, secure, and entertaining online gaming experience for all our players in the Philippines. By accessing and using our platform, you agree to comply with the following Terms and Conditions ("T&C"), which govern your use of PHWIN's services. Please read these terms carefully before registering or playing.
1. Acceptance of terms
By creating an account, making a deposit, or placing bets on PHWIN, you:
- Confirm that you are at least 18 years old (or the legal gambling age in your jurisdiction).
- Acknowledge that you have read, understood, and agreed to these Terms and Conditions.
- Accept responsibility for complying with all applicable local gambling laws.
Failure to comply with these terms may result in account suspension, forfeiture of winnings, or permanent ban.
2. Account registration & security
2.1 Creating an Account
- Each player is allowed only one account. Duplicate accounts will be terminated.
- You must provide accurate and up-to-date personal information during registration.
- PHWIN reserves the right to verify your identity (KYC) before processing withdrawals.
2.2 Account Security
- You are responsible for keeping your login credentials secure.
- If you suspect unauthorized access, notify Customer Support immediately.
- PHWIN will never ask for your password via email or phone.
2.3 Inactive Accounts
Accounts inactive for 12 months may be deactivated, and remaining balances forfeited.
3. Deposits & withdrawals
3.1 Deposits
- Minimum deposit amounts vary by payment method.
- PHWIN does not charge deposit fees, but banks/payment processors may.
- Deposits must come from a payment method registered under your name.
3.2 Withdrawals
- Withdrawal requests are processed within 24-72 hours (subject to verification).
- KYC documents (ID, proof of address, payment method ownership) may be required.
- PHWIN reserves the right to limit or refuse withdrawals if fraudulent activity is suspected.
3.3 Bonus & promotional funds
- Bonuses are subject to wagering requirements (see individual promotion terms).
- Abuse of bonuses (e.g., multi-accounting, chip dumping) will result in account suspension and voided winnings.
4. Prohibited activities
PHWIN strictly prohibits:
- Cheating, bots, or exploiting software vulnerabilities.
- Money laundering or fraudulent transactions.
- Using VPNs to bypass regional restrictions (if applicable).
- Collusion or match-fixing in sports betting.
- Harassment of staff or other players.
Violations may lead to immediate account termination and legal action.
5. Responsible gaming
PHWIN promotes safe and responsible gambling. Players can:
- Set deposit, loss, and session time limits.
- Self-exclude (temporarily or permanently) via Customer Support.
- Access third-party gambling help organizations (e.g., PAGCOR’s responsible gaming resources).
6. Intellectual property
All content on PHWIN (games, logos, software) is protected by copyright and trademarks. Unauthorized use, reproduction, or distribution is strictly prohibited.
7. Limitation of Liability
- PHWIN is not liable for technical failures, internet disruptions, or force majeure events affecting gameplay.
- Players access the platform at their own risk.
- Winnings are subject to taxation per local laws (player’s responsibility).
8. Amendments to Terms
PHWIN reserves the right to modify these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of updated terms.
9. Governing law & dispute resolution
- These Terms are governed by Philippine law (or the jurisdiction of phwin’s licensing authority).
- Disputes should first be reported to Customer Support. Unresolved issues may be escalated to PAGCOR or the relevant gaming authority.
By using PHWIN, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Play responsibly and enjoy your gaming experience with phwin!